Questions

• Can I apply for a membership online? 

  Yes, you can register online at the membership page. For online registration a Dutch bank account is required and you will be asked to pay with iDeal. After registration you will receive the membership card at home within a few working days. 

   

• Can I apply for membership during all opening hours?

  Yes. You can always register your library membership online at the membership page. For online registration a Dutch bank account is required and you will be asked to pay with iDeal. After registration you will receive the membership card at home within a few working days. If you need help, please visit our information desk to apply for a membership.

• Can I become a member if I live in a different municipality or country?

  Yes. You can always register your library membership online at the membership page. For online registration a Dutch bank account is required and you will be asked to pay with iDeal. After registration you will receive the membership card at home within a few working days. If you need help, please visit our servicedesk to apply for a membership.  

• Do you offer family memberships?

  We do not offer family memberships; everyone must apply for their own library card. You will be eligible for a partner card if you apply for DELUXE membership. Membership is free for children under 18 with an administration fee of €3.00. Children under the age of nine are not allowed to borrow materials intended for adults. More information about our memberships.

• How do I become a library member?

  You can register your library membership online at the membership page. For online registration a Dutch bank account is required and you will be asked to pay with iDeal. After registration you will receive the membership card at home within a few working days. If you need help, please visit our information desk to apply for a membership.

• Can I borrow more books or extend my loan period when I go on a holiday?

  No, when you go on a holiday, the same membership conditions apply: you can extend your loan online or through the Library App (available on App Store/Google Play). Tip: with a DELUXE membership you are allowed to borrow for 6 weeks and can take out up to 20 items. More information about the Library App.

   

• How do I cancel my membership?

  This can be done in person at the service desk in Centre Céramique of by sending an email to publieksservice@maastricht.nl.  Cancelling by phone is not possible. A membership cannot be cancelled within the first year. First-time membership can be cancelled one month before the date of expiration. After the first year you can cancel your membership at any point, with a notice period of one month. Be sure to cancel your pre-authorised payment at the same time.

• Can I have a negative balance on my library card?

  This is possible up to a maximum of €5.00. If you exceed this amount, your card will be blocked and you will no longer be able to borrow materials, extend your loan period (online) or reserve items (online). Your card will be unblocked as soon as the negative balance is settled.

• Will I receive a discount for being an LGOG member?

  As a member of the Limburg Historian and Antiquarian Society (LGOG) you are entitled to a free library membership, with an administration fee of €3.00, on presentation of your LGOG membership and a valid ID. This entitles you to borrow a maximum of 14 items for a three-week period (4 items from each category). All books (excluding Sprinters) are free and CDs and DVDs can be borrowed for a nominal fee.

• I see that my membership grants me free admission to the Maastricht Natural History Museum. How does that work?

  A COMFORT or DELUXE membership grants the cardholder one free ticket to the Maastricht Natural History Museum per calendar year. You can pick up your museum ticket at the Centre Céramique service desk on presentation of your library card. Note: your library card alone does not grant you access to the museum.